WHEN TRYING TO PRINT A BAG TAG FOR A PAX WITH A OA SEGMENT AND IT DOESN'T PRINT A TAG BUT INSTEAD PULLS UP THE PNR, IT COULD BE THAT THE OA SEGMENT IS NOT SUPPOSED TO BE IN THE RESERVATION.
YOUR QIK MAY ALSO LOAD SLOW AND SHOW A RESPONSE "OA TIME OUT".
EXAMPLE:
AA 4943 PIA → ORD
SK 944 ORD → CPH
CHECK THE VCR INFO
RETRIEVE PNR
SHIFT + R
VIEW VCR
CTRL + T, F2
(USING THE EXAMPLE) IF THE VCR ONLY SHOWS [PIA → ORD] AND DOESN'T INCLUDE [ORD → CPH], THEN THE OTHER AIRLINE PUT THE OTHER SEGMENT INTO THE RESERVATION. THEY ARE NOT ALLOWED TO DO THIS, AS IT WON'T ALLOW CHECK-IN/BAG TAGS.
DELETE THE OA SEGMENT FROM THE RESERVATION, THEN ATTEMPT TO PRINT A BAG TAG. IF THAT WORKS, INFORM THE PAX THAT THEY WILL NEED TO CLAIM THEIR LUGGAGE AT THE CONX CITY AND CHECK-IN & RE-CHECK THE BAG WITH THE OTHER AIRLINE. IF THAT DOESN'T WORK, CONTACT HELP DESK.
